Shipping & Returns Policy

Shipping Policy

Thank you for choosing Valley Sports.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

* All orders are processed within 1–3 business days after payment confirmation.
* Custom engraved or personalized cricket bats may require 2–5 additional business days for production.
* Orders are not processed on Sundays or public holidays.

Shipping Time

Estimated delivery times may vary depending on your location:

* Within India: 3–7 business days
* International Orders: 7–15 business days (depending on the destination and customs clearance)

Once your order is shipped, you will receive a tracking number via email or WhatsApp (if provided).

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

International Shipping

International customers are responsible for any customs duties, taxes, or import charges imposed by their country’s customs authorities. These charges are not included in the product or shipping price.

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Return & Refund Policy

At Valley Sports, every cricket bat is carefully inspected before dispatch to ensure the highest quality.

Returns

We accept returns only in the following cases:

* You received a damaged product.
* You received the wrong product.
* The product has a manufacturing defect.

To request a return, please contact us within 7 days of receiving your order with your order number and clear photos or videos of the issue.

Non-Returnable Items

The following items are not eligible for return:

* Custom engraved or personalized products.
* Products damaged due to misuse, improper knocking, or accidental damage.
* Products showing signs of use beyond normal inspection.
* Orders where the customer simply changes their mind after delivery.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

* Refunds will be processed to the original payment method within 5–7 business days.
* For Cash on Delivery orders, refunds will be made via bank transfer or UPI.

Exchanges

We replace products only if they are defective, damaged during transit, or if the wrong item was delivered.

Warranty

If your cricket bat includes a manufacturer’s warranty, warranty claims cover only manufacturing defects and do not cover normal wear and tear, misuse, water damage, improper knocking, or accidental damage.

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Need Help?

If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We are always happy to assist you.